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Customer Service
Delivery Methods and TimingsOur manuals are printed on-demand to satisfy your order. Our system is extremely efficient and we will print the manual within 4 business days of receiving your order. The manuals are shipped by UPS or USPS according to the method you have selected. All shipping costs are your responsibility. Return & Refund PolicyOur manuals are printed on-demand to satisfy your order. Your order is final and non-refundable. We will gladly replace any manual that is defective in printing or packaging. Contact our Customer Service department for a return/replacement authorization. You must be certain that you've ordered the correct manual for your motorcycle, ATV or scooter. Privacy PolicyWe collect the minimal amount of personal information required for us to satisfy your order confidently. We allow you the option of joining our private email list, which we will use to occasionally send an email to alert you of special offers. Suzuki and our affiliates may access some information like your order-history, to provide you with better service. We employ appropriate physical, electronic and managerial safeguards to keep any information we collect secure. We do not store your credit card information. If you have any questions or concerns about our privacy policy, please contact us through our Customer Service department. Feedback and Suggestions
We welcome your feedback and suggestions. You can reach our customer service department at any time, by using this form. We reply to all emails within one business day of receiving them. Or, you may email directly to podmonitor@syssim.com. You can reach our customer service department by phone 8am - 5pm (pacific time), on normal business days. The phone number is 888-411-3881. Additional Copyright Information© 2024 Suzuki Motor USA, LLC - no content on this site may be used without express written permission of Suzuki. © 2024 System Simulations, Inc. - no mechanism on this site may be used without express written permission of System Simulations. |
